Refund Policy

Quirky Fox Labs/DM Digital grants customers to request a complete refund of their order when the request fulfills all the following requirements:

  • A complaint is filed through This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days from the date of purchase;
  • The customer points out a malfunction of the purchased item that depends only from the item itself;
  • The customer already contacted This email address is being protected from spambots. You need JavaScript enabled to view it. requesting support for the problem experienced, and a solution wasn't given within 5 days;
  • The customer provides proof that the product was well-configured and that setup instructions were followed completely.

After receiving a refund request, DM Digital has the right to check the malfunction reported and try to fix it within 5 days. After that period, if a working solution is not provided, DM Digital will provide a complete refund of the purchase.

Refunds are NOT granted if one or more of the following conditions apply:

  • The customer purchased the wrong product/subscription/pack;
  • The customer requests a missing feature or product which wasn't advertised in the purchased product's or subscription's description (on Quirky Fox Labs website);
  • The customer points out stylistic or graphic problems that depend on the interaction with the website template;
  • The customer points out a malfunction that depends on conflicts with other installed extensions;
  • The customer can't send the error output (a running page or at least the error log message).